Privacy Policy

This policy explains what data AutoEar collects, why, and how you stay in control. Questions: hello@autoear.co.uk.

Account data

When you create a free account we store your email address, optional name, your tier, and login/usage timestamps. We sign you in with a one-time 6-digit email code — we do not store passwords. Login codes are hashed and expire after 10 minutes.

Vehicle details

If you look up a vehicle we store the registration and the returned details (make, model, year, fuel type, engine size, colour, mileage) so we can build and save your report.

DVLA lookup

Registration lookups are sent securely to the DVLA Vehicle Enquiry Service via our server. We never expose API keys in the browser.

Diagnosis answers & audio recordings

Your symptom answers, written description, and any recording you make or upload are used to generate your AutoEar report. Audio is stored securely in Cloudflare R2 and is only shared with a garage if you choose to send your report. You can delete a report (and its audio) or your whole account at any time.

AI diagnosis processing

Your vehicle details and symptoms may be processed by an AI provider to produce structured guidance. AutoEar does not guarantee a fault and does not physically inspect your vehicle. If no AI provider is configured, a rule-based engine is used instead.

Garage report sharing

If you send a report to a garage, that garage receives the structured report and your contact details so they can help you. Garage leads may be retained by the receiving garage and by AutoEar for audit and business records, even after you delete your account, but we anonymise your personal details where appropriate.

Email (Brevo)

We use Brevo to send login codes and service emails, and (with consent) product updates. You can unsubscribe from marketing at any time.

Google Maps

Garage search uses the Google Maps JavaScript API in your browser to find nearby garages. Your approximate search location (postcode/map centre) is used to return results.

Cloudflare storage & database

AutoEar runs on Cloudflare Pages with a Cloudflare D1 database and R2 object storage for audio. Data is stored securely and access is restricted.

Account deletion

You can permanently delete your account from My Account → Danger Zone. This removes your saved vehicles, diagnosis reports, usage history and sessions, attempts to delete stored audio, and anonymises any retained garage leads.

Contact

Data/privacy requests: hello@autoear.co.uk.